Privacy Policy
In this Privacy Policy:
We/Us/Our means O2 Performance Pty Ltd.
Website means the domain name www.o2performance.com.au and any of its sub-domains.
You/Your means any person who accesses our Website or contacts us (either in person, by phone or
electronically) with regard to the products or services provided by us or who purchases products or
services provided by us online or in person.
Commitment to privacy
We are bound by the Privacy Act 1988 (Cth) (the Act) and the Australian Privacy Principles (APPs).
We value your privacy and we are genuinely committed to protecting your privacy and to comply with
the Act and the APPs.
What is personal information?
Personal information is any information or an opinion about an identified individual or an individual who
can be reasonably identified from the information or opinion. Information or an opinion may be
personal information regardless of whether it is true.
What personal information do we collect and hold?
We collect information about you and your interactions with us, for example, when you purchase or use
any of our products or services, call us, interact with our chatbot or otherwise visit our website. The
information we collect from you may include your identity and contact details, your history of enquiries
and use of our products and services and details of enquiries or complaints you make.
The types of personal information that we collect typically includes your:
• name;
• contact details (such as address, telephone and email);
• date of birth;
• account details; and
• gender.
We may collect information about how you access, use and interact with the Website. This information
may include:
• the location from which you have come to the site and the pages you have visited; and
• technical data, which may include IP address, the types of devices you are using to access the
Website, device attributes, browser type, language and operating system.
Why do we collect, hold and use your personal information?
We collect personal information for a number of reasons, however the main reasons why we may
collect personal information from you are:
• to process transactions;
• to determine and assess the acceptability of any application you might make to receive
products or services from us;
• to identify or contact you;
• to improve our Website and customer service by receiving feedback on our products and
services;
• to assist us in responsibly marketing our products or services;• to assist in the preparation and co-ordination of the newsletters and product/service updates
that we send from time to time;
• so that we can communicate with our customers, suppliers and other persons or organisations
that we do business with;
• to generate aggregated statistical information for commercial purposes;
• to manage our relationship with you; and
• to comply with all relevant laws and regulations.
You can deal with us without disclosing your identity or personal information by using anonymity or
pseudonymity when it is lawful and reasonably practicable to do so. For example, general enquiries
about our products or services that do not involve the completion of an application for our products or
services.
If you do not provide us with your personal information, we may not be able to provide you with our
products or services, communicate with you or respond to your enquiries.
How do we collect your personal information?
We may collect personal information directly from you whenever you interact with us, for example:
• when you apply for, purchase or utilise any of our products or services;
• when you subscribe to our newsletter/Website any other similar publications;
• when you request information from us about our products and/or services; or
• if you fill out any of our surveys or marketing material.
We may collect information about you from third parties such as:
• information about you that is publicly available;
• your credit history report from a credit reporting body;
• your personal information from a broker or other party who we do business with;
• your personal information from a person you have listed as a referrer or someone that we may
contact in your application.
How do we store and hold your personal information?
We store most information about you in computer systems and databases operated by either us or our
external service providers. Some information about you is initially collected on paper files, however is
destroyed (shredded) once it has been converted to digital format.
We implement and maintain processes and security measures to protect personal information which
we hold from misuse, interference or loss, and from unauthorised access, modification or disclosure.
However, we cannot give any guarantees or warranties about the security of your information and we
will not be held liable for any loss or damage that you may suffer as a result of any unauthorised
access to your information.
If we become aware that we have received unsolicited personal information without your consent, we
will destroy or de-identify that information.
Who do we disclose your personal information to?
We may transfer or disclose your personal information to a third party where:
• we are required or authorised by law to do so;
• you may have expressly consented to the disclosure or the consent may be reasonably
inferred from the circumstances and the terms of your application by the provision of contact
information for that party; or
• we are otherwise permitted to disclose the information under the Act.
We may disclose your personal information to recipients which are located outside Australia.
2How do we use your personal information for marketing?
We will use your personal information to offer you products and services that we believe may be of
interest to you, but we will not do so if you tell us not to. These products and services may be offered
by us, our related companies, our other business partners or our service providers.
Where you receive electronic marketing communications from us, you may opt out of receiving further
marketing communications by following the opt-out instructions provided in the communication.
How can you access and correct your personal information?
If you wish to change or update any of your personal information or you wish to access the personal
information we hold about you, please contact us and we will arrange for this to occur. We will
endeavour to respond to your request within 14 days. You may be charged a fee for access to this
information.
There are some circumstances in which we are not required to give you access to your personal
information.
Privacy complaints
You may make a complaint if you believe that we have breached this Privacy Policy, the Act or the
APPs by contacting us.
We will consider your complaint and determine whether it requires further investigation. We will notify
you of the outcome of this investigation and any subsequent internal investigation.
If you remain unsatisfied with the way in which we have handled your complaint, the matter may be
referred to a recognised external dispute resolution scheme.
You can also contact the Office of the Australian Information Commissioner by visiting the following
website and following the steps listed on the website: www.oaic.gov.au/privacy/privacy-complaints.
Changes to the Privacy Policy
We reserve the right to change, modify or amend our Privacy Policy at any time by updating this policy
on our Website or by other means without any other form of notice. If we are of the belief that any
change to our policy will materially affect our customers, we will provide notice of the change(s) that
have occurred.
Contact us
Please direct all queries about this Privacy Policy, information regarding the retention of your personal
details, requests for access or correction of personal information and complaints to us at:
The Business Owner/Manager
O2 Performance Pty Ltd
07 5493 7070
team@o2performance.com.au
1/26 Main Drive, Bokarina
QLD 4575
Policy Updated: 10/2024